1. Company Details
ReloAdvisor B.V. is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website reloadvisor.org and use our services.
Company: ReloAdvisor B.V.
Address: Giessenland 115, 4223 MZ Hoornaar, Netherlands
Chamber of Commerce: KvK 75692171
Phone: +31 85-7604765
Email: info@reloadvisor.org
2. About Website and Services
ReloAdvisor provides an online platform that connects individuals and businesses planning international moves with verified moving companies. Our services include comparison of moving quotes, access to moving guides, cost calculators, and concierge services for international relocation.
This privacy policy applies to all information collected through our website, mobile applications, services, and any related platforms (collectively, the "Services").
3. How Personal Data is Received
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Move Details: Origin and destination addresses, moving dates, household size, inventory details
- Account Information: Username, password, and other registration information
- Communication: Messages, chat transcripts, and support inquiries
- Professional Information: Company details, partner applications, service provider information
- Job Applications: CV, cover letter, and other recruitment-related information
4. Why Personal Data is Processed
We process your personal data for the following purposes:
- Service Provision: To provide moving quotes, connect you with moving companies, and facilitate international relocation services
- Communication: To respond to your inquiries, send updates, and provide customer support
- Platform Improvement: To analyze usage patterns, improve our services, and develop new features
- Marketing: To send promotional communications (with your consent where required)
- Legal Compliance: To comply with legal obligations, prevent fraud, and protect our rights
- Partner Relationships: To share your information with verified moving companies to provide quotes
The legal basis for processing includes contract performance, legitimate business interests, legal compliance, and consent where required by applicable law.
6. Disclosure and Sharing of Data
We may share your personal data with the following third parties:
- Moving Companies: We share your move details with verified moving companies in our network to provide you with quotes
- Service Providers: Third-party companies that perform services on our behalf, such as hosting, analytics, and email delivery
- Business Partners: Trusted partners who provide complementary services (e.g., forex, insurance)
- Legal Requirements: When required by law, court order, or to protect our rights and property
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
We do not sell your personal data to third parties for their marketing purposes. All third parties are contractually obligated to protect your information and may only use it for specified purposes.
7. Transfer and Storage of Data
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.
We take appropriate measures to ensure that your personal data remains secure and is treated in accordance with this privacy policy. When transferring data internationally, we use standard contractual clauses or other legally recognized mechanisms to protect your information.
We retain your personal data for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and applicable legal requirements.
8. User Rights Regarding Personal Data
Under applicable data protection laws, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data (subject to legal exceptions)
- Restriction: Request that we limit how we use your data
- Portability: Request transfer of your data to another organization
- Objection: Object to processing of your data for direct marketing or other purposes
- Withdraw Consent: Withdraw consent at any time where we rely on consent as the legal basis
To exercise these rights, please contact us at info@reloadvisor.org . We will respond to your request within 30 days in accordance with applicable law.
Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority if you believe our processing of your personal data infringes applicable law.
9. Privacy Policy Changes
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
We encourage you to review this privacy policy frequently to stay informed about how we protect your information. Your continued use of our Services after any changes constitutes acceptance of the updated policy.
Contact Information: If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at info@reloadvisor.org .